Call Log
Total Calls
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All time
Active
—
In progress
Dispatched
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Operative sent
Escalated
—
Supervisor notified
Caller Address Trade Urgency Status Time
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Select a call to view details
Dispatch Log
Time Operative Call Method Status Confirmed
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Team
Name Phone Trades Available
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Workflow Builder

Rules run automatically after every call. They evaluate the triage data and decide whether to dispatch, escalate, or log.

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Default fallback rule Always on
If no other rule matches → escalate to duty manager via SMS and email.
Routines

Automated routines that run on a schedule or trigger. Changes take effect on the next deployment.

Escalation timeout
If an operative doesn't confirm a dispatch within this window, automatically escalate to the supervisor.
Escalate after minutes
Morning summary email
Send a daily digest of overnight calls to the admin email at a set time each morning.
Send at
Auto-close stale calls
Mark calls as "incomplete" if they remain in "active" status after a given period.
Close after hours
GDPR auto-delete
Permanently deletes call records older than 90 days. Runs nightly at 2:00 AM UTC. Cannot be disabled — required for GDPR compliance.
Runs nightly 02:00 UTC Always on
Users
Admin users —
User Email Role Last sign in
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Access control
All admin users have full platform access. Role-based permissions coming in a future release.
Two-factor authentication
Enforce 2FA for all admin users
Coming soon
Single Sign-On (SSO)
Microsoft / Google workspace login
Coming soon
Settings
Your account
Manage your admin profile.
Email
Your login email
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Role
Admin
Platform
Read-only system information.
Platform
Safe-Haus v1.0 (PoC)
Environment
Development
Region
AWS eu-west-2 (London)
GDPR retention
90 days
Danger zone
Irreversible actions — proceed with care.
Sign out
Sign out of this admin session