Out-of-hours triage, instant operative dispatch, and resident confirmation — handled automatically, 24 hours a day, for every housing association you manage.
Test system · Not available for commercial use · Register interest below
One platform that handles the entire out-of-hours journey — from the first ring to the resident confirmation.
The AI doesn't sleep, take holidays, or call in sick. Every out-of-hours emergency is answered — midnight on Christmas, 3am in February, or any time in between.
From call end to operative SMS in under 60 seconds. If they don't reply, the system calls them automatically. If still no answer, your supervisor is alerted. Nothing falls through.
One dashboard. Every call, every dispatch, every SMS — logged, searchable, and reportable. Walk in on Monday morning and know exactly what happened over the weekend.
Multi-client from day one. Each housing association gets their own workflow rules, operatives, and escalation paths — all managed from a single dashboard without any crossover.
Calls recorded with explicit consent. All data stored in UK-based AWS infrastructure. Auto-deleted after 90 days. Built with a DPIA in mind before the first live call.
From one housing association to fifty — pricing scales with your portfolio, not against it. From £149/month for your first client. Operatives and supervisors unlimited on every plan.
The entire out-of-hours journey — automated end to end, with a full audit trail for every call.
Your out-of-hours number diverts to SAFE-HAUS. The AI answers instantly, plays GDPR consent, starts recording, and opens a call record in the dashboard.
A natural, warm conversation collects the property address, caller details, issue type, trade required, and urgency. The data is structured and saved — no human needed.
The right operative is SMS'd with the full job. They confirm and give an ETA. The resident gets a personalised confirmation text. You get the audit trail.
Supervisors are looped in automatically if needed. Every message, update, and outcome is logged — giving your team a full picture for follow-up, review, and reporting.
No more chasing call logs, WhatsApp threads, and handwritten notes. SAFE-HAUS is the single source of truth for every out-of-hours call your team handles.
Every inbound call with recording, transcript, triage data, and dispatch outcome — filterable by client, date, urgency, or trade.
See every SMS sent and received — operative confirmations, ETA updates, resident notifications — in one threaded view per call.
Add operatives, set availability, define escalation rules per client — all self-service, no tech team required.
Each housing association is a separate client workspace with its own operatives, workflows, and reporting — no crossover, ever.
Every plan includes a 30-day free trial. No card needed to start. No calls get throttled or blocked — ever.
Overage calls beyond your plan: £0.35 each · Annual plans save 2 months · Enterprise pricing available
Access your live call log, dispatch records, team management, and workflow settings.
Sign in to SAFE-HAUSSAFE-HAUS is currently in private testing. Tell us about your operation and we'll be in touch when we're ready to onboard new clients.
This is a working test system, not a live commercial product. Submitting this form does not create an account or start a trial. We'll contact you directly when SAFE-HAUS opens to new customers.