Every housing association you support, every call answered 24/7. Pay for what you use, nothing more.
Custom pricing, flexible terms.
Extra calls are billed automatically at the end of each month — no surprises, no throttling, and calls never stop.
vs £20–30 for a human call handler
All plans include the full AI triage engine. Higher tiers unlock scale, support, and customisation.
| Feature | Starter | Agency | Growth | Enterprise |
|---|---|---|---|---|
| Core AI Triage | ||||
| Claude Sonnet AI agent | ✓ | ✓ | ✓ | ✓ |
| ElevenLabs neural voice | – | ✓ | ✓ | ✓ |
| Post-call transcription | ✓ | ✓ | ✓ | ✓ |
| Housing associations (clients) | 1 | Up to 5 | Up to 15 | Unlimited |
| Calls included / month | 300 | 1,500 | 5,000 | Custom |
| Dispatch & Escalation | ||||
| Operative SMS dispatch | ✓ | ✓ | ✓ | ✓ |
| Outbound call to operative | ✓ | ✓ | ✓ | ✓ |
| Supervisor escalation (SMS + email) | ✓ | ✓ | ✓ | ✓ |
| ETA flow + resident notification | ✓ | ✓ | ✓ | ✓ |
| Per-client workflow rules | – | ✓ | ✓ | ✓ |
| Dashboard & Reporting | ||||
| Admin dashboard | ✓ | ✓ | ✓ | ✓ |
| Comms log per call | – | ✓ | ✓ | ✓ |
| Monthly usage reports | – | ✓ | ✓ | ✓ |
| SLA reporting per client | – | – | ✓ | ✓ |
| API accessGrowth+ | – | – | ✓ | ✓ |
| Compliance & Security | ||||
| GDPR 90-day auto-delete | ✓ | ✓ | ✓ | ✓ |
| AWS eu-west-2 data residency | ✓ | ✓ | ✓ | ✓ |
| Twilio signature validation | ✓ | ✓ | ✓ | ✓ |
| SSO / SAML | – | – | – | ✓ |
| Custom data retention | – | – | – | ✓ |
| Support | ||||
| Email support | ✓ | ✓ | ✓ | ✓ |
| Priority support | – | ✓ | ✓ | ✓ |
| Dedicated account manager | – | – | ✓ | ✓ |
| 99.9% SLA guarantee | – | – | – | ✓ |
Change your plan, add clients, or cancel at any time. Everything takes effect immediately.
Upgrade or downgrade at any point during your billing cycle. Changes take effect immediately, with the price difference applied as a prorated credit or charge — no waiting for renewal.
Need to bring on a new housing association mid-month? Request it from inside the dashboard and your subscription updates within seconds. You're billed only from the day you add them.
Live call counter in your dashboard so you always know where you stand. When you hit 80% of your included calls, we notify you before any overage kicks in. No nasty surprises.
All billing is handled by Stripe — the same payment infrastructure used by Amazon, Deliveroo, and the NHS. Your card details never touch our servers. Receipts, invoices, and card management all live in a secure self-service portal.
No emails to send, no account managers to chase. Add or remove clients and switch plans yourself — it all updates in real time.
Your free trial gives you full, unlimited access for 30 days. At the end, you choose a plan and enter your card. If you don't, the account pauses — no charges, no data deletion for 14 more days.
Each inbound call handled by the AI agent counts as one call, regardless of length or outcome. Test calls made during setup don't count toward your allowance.
Yes — upgrades take effect immediately and you're charged the pro-rated difference. Downgrades take effect at the start of your next billing period so you keep your current features until then.
Calls never stop or get throttled — your service keeps running. Extra calls are billed at £0.35 each, added to your next invoice. You get a dashboard warning at 80% so you can upgrade first if you prefer.
Each distinct client organisation (e.g. CAHA, St Mungos) counts as one. You can have as many operatives, supervisors, and workflow rules per client as you need — those aren't counted or limited.
Yes — paying annually saves you the equivalent of two months. Toggle the billing switch above to see annual pricing. Annual plans renew automatically but can be cancelled before renewal.
All payments go through Stripe. We never store your card details. You get a VAT receipt automatically after each charge and can access all invoices through the in-app billing portal.
Enterprise is for organisations managing 15+ housing associations, needing white-label deployment, CAFM/Oneserve integration, SSO, or bespoke SLA terms. Get in touch and we'll build a custom package.